The Power of Great Questions
Before starting to seek answers, it’s important to ask the right questions. Are you struggling with some of these questions regarding your digital journey?
- How do I identify a digital strategy to help differentiate, disrupt and win in the marketplace?
- Where should I invest in technologies to obtain the largest increase in revenue and profit growth?
- Should I focus improvements on digitizing products and services, marketing, distribution, customer touch-points & customer experience, business processes & business efficiency, supply chain improvements, the entire ecosystem of value, or other areas?
- How can I create more value and deliver higher returns to shareholders through the use of digitization?
- How much should I invest in digitization, and what should be the scope?
- What will be the impact on our economic performance from our investments?
The answers to all of these questions can be clarified in the process of developing a comprehensive digital strategy. The answers to the questions can be very different depending on your industry, customers, competitors, business situation, and company culture. What can be a home run in one company or industry, may be table stakes in another, or may even create collateral damage in others.
Organizations with a winning digital strategy understand and analyze all the options and potential impact. They look at their organization from the outside-in, focusing on the needs of the customers, designing business seamlessly across business channels, functions, departments, units, and products. They methodically implement based on business priority and return on investment, continually increasing their digital maturity and overall business agility. They have a clear digital strategy that is consistent with their business strategy to create value for customers.
Leading companies use digital from beginning to end; including product design, marketing, sales, customer life cycle, customer support, service, and community engagement. Rather than just using technologies and processes to increase productivity and reduce costs, leaders use digital to improve customer service, increase revenue, and develop new services, products, and business models.
Foundation for Success
Digital progress is not a standalone activity & cannot work in isolation as an ‘add-on’ project, but must be considered as part of a broader strategic ecosystem for the business. Transform your organization with the key principles and overall foundation of a comprehensive business model:
- Data must be integrated, available, actionable, managed, and shared internally and externally. This is done with a proper data management architecture, data governance principles, data mobility, and powerful BI and data analytics capabilities.
- Business processes & workflows need to be streamlined, agile, real-time, and cut across organizational silos.
- The culture of the enterprise needs to be obsessed with customer satisfaction and exceeding customer needs.
- The underlying infrastructure must be reliable, secure, connected, elastic and scalable so capacity can be applied immediately where and when needed.
- Leverage key skills and resources with tools for a connected, productive, virtual digital workforce.
- Have mechanisms in place to measure results and business outcomes as well as processes in place to take appropriate corrective action.
Develop Your Digital Roadmap Today!
If you’re not approaching digital from a strategic vantage point today, you will be behind in the future. Your business must innovate now or become irrelevant and unnecessary. Become the disruptor rather than the disrupted by rethinking traditional methods. Use your digital strategy process to inject and foster new thinking about your business and provide the lightening rod of innovation.
Accelerate your digital transformation journey with an effective strategy. Design your roadmap and priorities for high-impact initiatives and quick-wins within the context of an overall design. In other words, think big and implement small and quick.
Reduce your risk of change and disruptions by employing best practices with input and knowledge from industry experts. Talk to us for more details on how you can succeed with a winning Digital Strategy!