The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.
We offer a number of seminars tailored to your needs to prepare your project team in advance of your application selection and/or implementation project. This education helps align the team with a common understanding and sets realistic expectations for what’s possible with modern technology. In our experience, a more educated team is better able to envision the future system during software demonstrations, and thus our materials include a generic demo of the potential applications (e.g. ERP, CRM, WHM, etc.).
Additionally, the Executive Briefing version of each of the seminars is targeted toward the project’s steering committee and/or executive sponsor. Executives want an understanding of what is possible with real-world case studies. This helps them more effectively support the project.