Agile Improving the Customer Experience
The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.
We offer a number of seminars tailored to your needs to prepare your project team in advance of your application selection and/or implementation project. This education helps align the team with a common understanding and sets realistic expectations for what’s possible with modern technology. In our experience, a more educated team is better able to envision the future system during software demonstrations, and thus our materials include a generic demo of the potential applications (e.g. ERP, CRM, WHM, etc.).
Additionally, the Executive Briefing version of each of the seminars is targeted toward the project’s steering committee and/or executive sponsor. Executives want an understanding of what is possible with real-world case studies. This helps them more effectively support the project.
Any successful software implementation rollout requires a knowledgeable and experienced internal project team. Typically, you start with a select few individuals who know their business function and gradually, throughout the selection and implementation process, they build the skills and software expertise needed to implement and maintain the new system.
We’ve developed a way to expedite the learning curve and build these skills and competencies earlier in the project lifecycle. This increases the overall team effectiveness and results in a better initial design and fewer testing cycles later in the implementation.
Let us help you improve the speed and quality of your software development projects. Becoming proficient at Agile techniques can transform your team and culture to high performance, improve collaboration, involvement, and satisfaction. Our unique Agile training doesn’t end with just training but makes sure you experience results. Our coaches and trainers have hands-on experience with many projects, learning from what works and what doesn’t. Our knowledge comes from successful projects, not just from books.
When applied in conjunction with a project, this education is immediately applicable and actionable. We’ve noted results such as:
Try us today…you will see the difference in just two weeks!
The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.
ITDirections was engaged by a very large ($4B revenue and 7,000 team members) global health distribution and services company. The company was composed of three unique business units with 15 distribution centers.
ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week.
ITDirections was engaged by one of the largest owners, operators, and franchisers of hairstyling and hair care salons in the world with over 5,000 salons, revenue in excess of $1B, and 30,000 employees.
ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.