What is Shadow Information Technology (IT)? Shadow IT is when employees use an information technology device or an application to accomplish business objectives outside the realm of the company’s IT department. Individuals within business departments may use technology to solve issues or implement innovation in a do-it-yourself mode. Shadow IT is often seen as rogue […]
ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week.
ITDirections was engaged by one of the largest owners, operators, and franchisers of hairstyling and hair care salons in the world with over 5,000 salons, revenue in excess of $1B, and 30,000 employees.
In 2012, I watched the TED video about a 12-year old boy (Thomas Suarez) who had taught himself to develop iPhone applications and was selling the apps. That video had a huge impact on my outlook as that evening I went to an IT presentation where someone was describing another ‘new’ lengthy process for IT […]
A government agency was struggling with their IT organization. Business departments were not satisfied with the service from IT, nor did they feel like the department was aligned with the business.