By Rajeev Bhatia, ITDirections Senior Consultant    The Pareto Principle    As a Developer, Architect, Technology Leader, and Agile Coach, I see companies spend too many resources building something that either fails to become reality or the solution is not fully embraced by their customers. However, the end product may have many complex features and […]

Innovate for Success   In today’s fast-paced business environment, continual technology innovation is a prerequisite for gaining, or at minimum retaining, market share. Disruption is always a risk; if you are not disrupting, you will be disrupted. However, successful disruption and differentiation require innovation. Tips for Innovation   Some organizations are definitely better than others at fostering […]

The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.

ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.