The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.

ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.