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1When 10% is Better Than 90%

When 10% is Better Than 90%

Oct 11, 2018

By Rajeev Bhatia, ITDirections Senior Consultant    The Pareto Principle    As a Developer, Architect, Technology Leader, and Agile Coach, I see companies spend too many resources building something that either fails to become reality or the solution is not fully embraced by their customers. However, the end product may have many complex features and […]

2Six Tips for an Innovative IT Organization

Six Tips for an Innovative IT Organization

Jan 21, 2018

Innovate for Success   In today’s fast-paced business environment, continual technology innovation is a prerequisite for gaining, or at minimum retaining, market share. Disruption is always a risk; if you are not disrupting, you will be disrupted. However, successful disruption and differentiation require innovation. Tips for Innovation   Some organizations are definitely better than others at fostering […]

3Agile Improving the Customer Experience

Agile Improving the Customer Experience

Jan 31, 2016

The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.

4Agile Implementation Success

Agile Implementation Success

Dec 26, 2015

ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.

Latest Posts

  • When 10% is Better Than 90%
    When 10% is Better Than 90%
  • Planning Innovation for Differentiation & Disruption
    Planning Innovation for Differentiation & Disruption
  • Barriers to Achieving Best Practice
    Barriers to Achieving Best Practice
  • The Value of an ERP Evaluation/Selection
    The Value of an ERP Evaluation/Selection
  • Six Tips for an Innovative IT Organization
    Six Tips for an Innovative IT Organization

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    Strategic Plan for a Financial Services Organization
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    Digital Strategy for a Service Organization
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    CRM Proof-of-Concept for a Distributor

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