ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.

My friend and mentor Anita Cassidy taught me how to use questions to frame a project. It’s a simple way to agree on the ‘what’. If everyone begins with the same definition of ‘what’, then it’s unlikely you’ll miss the mark. For example, a project to research the feasibility of modernizing your HR system might need […]