The role of the CIO (Chief Information Officer, or leader of Information Technology) has evolved as technology has become a critical business differentiator with an impact on both the top-line and bottom-line of a business. A CIO can have an impact on the business performance of every department, customer satisfaction, product success, speed of implementing […]

A government agency was struggling with their IT organization. Business departments were not satisfied with the service from IT, nor did they feel like the department was aligned with the business.