The role of the CIO (Chief Information Officer, or leader of Information Technology) has evolved as technology has become a critical business differentiator with an impact on both the top-line and bottom-line of a business. A CIO can have an impact on the business performance of every department, customer satisfaction, product success, speed of implementing […]
Many large companies struggle with the issue of multiple divisions, product lines, products, and geographies, which can also be exasperated by a strategy of acquisitions. This environment may also result in differing ERP systems and back-end systems to support the uniqueness. There is a high cost to supporting all this variety. How does a complex […]
The Client was struggling to identify a way to understand their customers’ issues and to improve the overall customer experience from contract signing to delivery of uniforms.
The day after Thanksgiving was always a standing event and tradition when a friend and I would hit the stores from 4 a.m. Friday until 2 a.m. Saturday. It was always incredible fun, as we would mix in restaurants, beverages, exercise, and spa treatments….but always a car-full of shopping. We would get the Black Friday […]
ITDirections was engaged by one of the largest uniform rental and linen supply companies in North America with approximately $650M in annual sales, operating more than 115 production facilities and service centers throughout the United States and Canada, servicing over 150,000 customers each week. ITDirections assisted the Client with Agile education, coaching and implementation to adopt Agile scrum in their software development and customer experience improvement projects.
A large non-profit organization with 100 individuals in IT had aggressive business growth plans and desired an external objective assessment of their IT environment.
ITDirections was engaged by a large Financial Services organization to complete a quarterly assessment of a large transformation program, with summary results reported to the Board of Directors.
You’ve probably heard the story of a frog in a jar filled with water. If you start heating the water gradually, the frog adjusts its body temperature. When the water is about to reach boiling point, the frog cannot adjust anymore. At this point when the frog decides to jump out, it is unable to […]
I recently went to both New York and San Francisco to visit my sons. I think it is fascinating to watch how Uber and Lyft (and Sidecar) are disrupting the cab industry, an industry until recently seemed relatively safe from others due to the high barriers of entry. In fact, in some cities in the […]
In 2012, I watched the TED video about a 12-year old boy (Thomas Suarez) who had taught himself to develop iPhone applications and was selling the apps. That video had a huge impact on my outlook as that evening I went to an IT presentation where someone was describing another ‘new’ lengthy process for IT […]